USDA FSIS Releases Guidance on Responding to Consumer Complaints for Meat and Poultry Operations

USDA FSIS released a 'best practices' for handling customer complaints for meat and poultry operations.  This was issued after the numerous complaints of foreign objects 

"The purpose of this guideline is to provide industry with reference material on best practices for responding to customer complaints of adulterated and misbranded meat and poultry products.  FSIS developed this document in response to an increase in the number of recalls of meat and poultry products adulterated with foreign materials.  In many cases, the recalling establishments had received multiple customer complaints prior to these recalls." 

By regulation, firms are to notify USDA FSIS if the firm finds the product is adulterated.  So technically, if complaints are received that there is a foreign material, the product is adulterated.  This is to be done within 24hrs.

What are the notification requirements under 9 CFR 418.2? §418.2  Notification.
Each official establishment must promptly notify the local FSIS District Office within 24 hours of learning or determining that an adulterated or misbranded meat, meat food, poultry, or poultry product received by or originating from the official establishment has entered commerce, if the official establishment believes or has reason to believe that this has happened. The official establishment must inform the District Office of the type, amount, origin, and destination of the adulterated or misbranded product. 

Highlights from the document - https://www.fsis.usda.gov/wps/wcm/connect/8d0a0e73-1e6f-424f-a41f-ea942247a5ff/Guideline-for-Industry-Response-Customer-Complaint.pdf?MOD=AJPERES

This Week in Mislabeled Product for Week Ending March 16, 2019

Someone Misses the Fact that Gluten is in Wheat - North Country Smokehouse, a Claremont, N.H. establishment, is recalling approximately 2,601 pounds of pork sausage products due to misbranding,The product has a gluten free claim represented on the front of the label; however, the product contains gluten in the form of wheat.  The problem was discovered on March 11, 2019 when the firm notified FSIS that they received a consumer complaint. [Marketing Dept?]

Soy Missed on Label - Carnivore Meat Company, LLC, a Franklin, Tenn. establishment, is recalling approximately 379 pounds of raw ground beef and pork sausage products due to misbranding and undeclared allergens - the products contain soy.  The problem was discovered on March 12, 2019 by FSIS personnel during a food safety assessment at the establishment.

Inspectors Find that Milk is Not Listed on Label - Choice Canning Company, Inc., a Pittston, Pa. establishment, is recalling approximately 35,459 pounds of chicken fried rice products due to misbranding and undeclared allergens, - the products contain milk, a known allergen, which is not declared on the product label. The problem was discovered on March 11, 2019 by FSIS personnel during routine label verification.

FDA Issues Recall Notice on Flour Recall for Salmonella

After reports of Pillsbury Flour was issued last week, FDA issued an announcement on March 12th, that Hometown Food Company initiated a limited, voluntary retail-level recall on two specific lot codes of its Pillsbury® Unbleached All-Purpose 5 lb Flour (UPC 51500-22241)because it may be contaminated with Salmonella.  There have been no reports of any illnesses associated with this recall. Product is being recalled out of an abundance of caution.

No specific information was provided on how the contamination was detected.

FDA added the reminder that flour is a raw product - "Flour is made from wheat that is minimally processed. Flour should not be considered a ready-to-eat product. It is an ingredient for baked, fried, and cooked products, and these heating processes ensure the safety of flour with proper handling. All surfaces and utensils should be properly cleaned after contact with flour or uncooked dough or batter. Consumers should wash their hands after handling flour or uncooked dough or batter. Consumers should not eat uncooked dough or batter made with raw flour. If you think you became sick from a food containing flour as an ingredient, please call your healthcare provider."

Hometown Food Company Recalls Two Production LOT Codes of Pillsbury® Unbleached All-Purpose 5lb Flour Due to Possible Health Risk
For Immediate Release
March 12, 2019

PR Establishment Recalls Breaded Chicken Patty Product Due to Complaint of Piece of Metal

Puerto Rico establishment, is recalling approximately 35,870 pounds of breaded chicken patty products that may be contaminated with extraneous materials, specifically pieces of metal,  The problem was discovered on March 11, 2019 after the firm received a consumer complaint from a school that received the product.

https://www.fsis.usda.gov/wps/portal/fsis/topics/recalls-and-public-health-alerts/recall-case-archive/archive/2019/recall-031-2019-release
Productos La Aguadillana, Inc. Recalls Breaded Chicken Products Due to Possible Foreign Matter Contamination
Class I Recall 

031-2019
Health Risk:High 

Mar 14, 2019

RTE Meat Snacks Recalled Due to Potential Product Tampering

Monogram Meat Snacks, LLC, a Martinsville, Va. establishment, is recalling approximately 191,928 pounds of ready-to-eat pork sausage products that may be adulterated due to possible product contamination, according to the report, "initiated due to product tampering, following the production process."

No further information is available at this time including how it was discovered.

https://www.fsis.usda.gov/wps/portal/fsis/topics/recalls-and-public-health-alerts/recall-case-archive/archive/2019/recall-029-2019-release
Monogram Meat Snacks, LLC Recalls Pork Sausage Products Due to Possible Product Contamination
Class I Recall
029-2019 
Health Risk:High 
Mar 13, 2019 

CDC - 2018 Incident of Botulinum Poisoning from Improperly Home Canned Peas

CDC provided an outbreak report from a June of 2018 incident where three women suffered botulinum poisoning after eating homemade potato salad using improperly processed home-canned peas.

According to the report, the woman's freezer had malfunctioned and so decided to rescue the commercially produced frozen peas by canning them.  HOWEVER, Instead of using a pressure canner, she decided to follow a peach recipe that utilizes a water bath canner, and simply substitute the peas for peaches.  When a jar lost vacuum, she refrigerated it and used that to make the potato salad.

From the report, "The patient who prepared the home-canned peas was a novice home canner. She used a peach preserves recipe with a boiling water technique, replacing the peaches with frozen vegetables. The patient was unaware that low-acid foods (e.g., vegetables) must be canned in a pressure canner rather than a boiling water canner to eliminate C. botulinum spores (1). After the jars cooled, the patient correctly checked for jar seal. One of the jars of peas was not sealed, so the patient covered and refrigerated it, and the family consumed the peas in the potato salad."

The women who had arrived at a hospital 4 hours earlier for evaluation for acute nausea, dizziness, blurred vision, slurred speech, ptosis, thick-feeling tongue, and shortness of breath. Two patients developed respiratory failure, requiring intubation and mechanical ventilation in the emergency department, and the third patient was intubated at 7 p.m. that evening. The combination of cranial nerve palsies and respiratory failure in multiple patients suggested botulism, a paralytic illness caused by botulinum neurotoxin (BoNT), most commonly produced by Clostridium botulinum.

As we know, when you have low acid foods, they must be pressure canned in order to destroy any Clostridium botulinum spores.  In peaches, the acidity is high / ph is low (<4.6) and that prevents the spores from growing, so a high heat treatment is needed.  In peas, a low acid food, the acidity is low and the pH is high (>4.6). In this product, the spores survived the milder heat treatment used in the water bath canning, and when the product cooled down, the spores germinated and grew in the peas, producing the deadly neurotoxin.


https://www.cdc.gov/mmwr/volumes/68/wr/mm6810a5.htm?s_cid=mm6810a5_e
Notes from the Field: Botulism Outbreak Associated with Home-Canned Peas — New York City, 2018
Weekly / March 15, 2019 / 68(10);251–252

Ground Turkey Recalled After Linked to 5 Cases of Salmonella Infection

Butterball, LLC, a Mount Olive, N.C. establishment, is recalling approximately 78,164 pounds of raw ground turkey products that may be contaminated with Salmonella Schwarzengrund.  FSIS, CDC, and Wisconsin state agencies have been investigating a multistate outbreak of Salmonella Schwarzengrund illnesses involving 5 case patients from 2 states

https://www.fsis.usda.gov/wps/portal/fsis/topics/recalls-and-public-health-alerts/recall-case-archive/archive/2019/recall-030-2019-release
Butterball LLC Recalls Turkey Products Due to Possible Salmonella Schwarzengrund Contamination
Class I Recall 

030-2019
Health Risk: High 

Mar 13, 2019

This Week in Mislabeled Products for Week Ending March 9, 2019

Beef Ravioli Labeled as Chicken with Rice Conagra Brands, Inc., a Milton, Pa. establishment, is recalling approximately 2,871 pounds of chicken and rice products due to misbranding and undeclared allergens - the products may contain milk and wheat, known allergens, which are not declared on the product label. The problem was discovered by the firm after receiving consumer complaints that  bowls of microwave beef ravioli were mislabeled as “chicken with rice & vegetables.”

https://www.fsis.usda.gov/wps/portal/fsis/topics/recalls-and-public-health-alerts/recall-case-archive/archive/2019/recall-025-2019-release
Conagra Brands, Inc. Recalls Chicken and Rice Products Due To Misbranding and Undeclared Allergens
Class I Recall
025-2019
Health Risk:High
Mar 9, 2019

Grocery Stores Report Recall of Flour Due to Potential Salmonella Contamination

According to news reports, two grocery chains are recalling Pillsbury flour in 5lb bags for potential Salmonella contamination. The chains, Publix and Winn Dixie are both in the Southeast US.

FDA has not yet posted a recall on their website, so there is limited information.

Salmonella can be found in flour and becomes an issue when items are undercooked or not cooked (like raw cookie dough) or there is cross contamination in the kitchen when the contaminated flour gets onto ready-to-eat food items.

http://www.fox13news.com/consumer/publix-winn-dixie-recalls-pillsbury-flour-due-to-salmonella-concern
Publix, Winn-Dixie recalls Pillsbury flour due to salmonella concern
By FOX 13 News staff
Posted Mar 11 2019 05:56AM EDT
Updated Mar 11 2019 07:16AM EDT