Chipotle Still Struggling on the Fundamentals

An interesting read in the Washington Post on the troubles that Chipotle is having. After the loss in business related to the outbreaks, sales are still down.  The issues is poor execution of the fundamentals of running an establishment...cleaning, service, etc

"Instead, the company is having trouble getting the basics right: Throughput is down, meaning customers are facing frustratingly long lines. The dining room tables and drink stations are often a mess. And patrons are constantly finding that the burrito assembly line is out of an ingredient or two."

To me, these issues and the food safety issues are all part of the 'fundamentals'...both in training employees on them and then being able to execute them.  Whether those are food safety, or customer service, it is all the base of running an successful establishment.

Washington Post
https://www.washingtonpost.com/news/business/wp/2016/12/14/a-year-after-food-safety-scares-chipotle-has-a-new-set-of-problems/?utm_term=.f259cc611d71
A year after food safety scares, Chipotle has a new set of problems
By Sarah Halzack
BusinessDecember 14 at 6:00 AM