Basically story goes like this.
Monday
Guy (who we later find out is a celebrity-wannabe....a comedy writer) posts a pic of shrimp tails with General Mills Cinnamon Toast Crunch.
Pic goes viral via social media along with commendation, jokes, etc. at the company's expense.
Tuesday
Company responds that this is not shrimp tails - based on knowing that this could not be possible, but without evaluating the product.
(https://nationalpost.com/news/world/man-finds-shrimp-tails-in-his-cinnamon-toast-crunch-cereal-but-the-company-says-its-just-sugar)
This amps up the complainant with anti-big company rhetoric.
But upon further investigation, it appears this product had been tampered with. Indeed these are shrimp tails, but it appeared the product had been tampered with.
Wednesday
We find out that this complainant, Karp, is a true piece of work as past woman associates of his detail his lying abusive ways.
Now social media turns on Karp.
Thursday
The complainant Karp drops his social media presence.
Lessons to be Learned
Social media loves to serve out punishment with little to no searching for truth. Main stream media follows along with little to no investigation of their own. This is our new reality.
Companies involved in such fiascos need to have a rapid and accurate response. (I wonder if flying a team to the site perhaps would have been better able to promptly ascertain the situation?)
Unfortunately in situations like this, it is important to pursue this to the bitter end or stories like this will never die. Then the outcome of this must be clearly communicated. Because in the end, what will people remember...and at this point, it may still be that shrimp tails were in a box of cereal.
https://nationalpost.com/news/world/man-finds-shrimp-tails-in-his-cinnamon-toast-crunch-cereal-but-the-company-says-its-just-sugar
Star Tribune
https://www.startribune.com/for-general-mills-a-quick-trip-through-the-grinder-of-social-media/600039327/
General Mills takes trip through social media grinder after man claims shrimp tails in cereal
https://nationalpost.com/news/world/man-finds-shrimp-tails-in-his-cinnamon-toast-crunch-cereal-but-the-company-says-its-just-sugar
Star Tribune
https://www.startribune.com/for-general-mills-a-quick-trip-through-the-grinder-of-social-media/600039327/
General Mills takes trip through social media grinder after man claims shrimp tails in cereal