That document can be found at this link: http://www.foodprotect.org/media/guide/guidance-document-for-direct-to-consumer-and-third-party-delivery.pdf
Also included below is the USDA's document, Mail Order Food Safety, which is also a nice reference for those shipping food to consumers.
Food Safety Magazine
https://www.food-safety.com/articles/8233-guidance-on-food-safety-best-practices-for-food-delivery-businesses
Guidance on Food Safety Best Practices for Food Delivery Businesses
The U.S. Food and Drug Administration recently highlighted a voluntary guidance document on food safety best practices for direct-to-consumer and third-party food delivery services.
The guidance features several updates from the original draft, such as recommended practices for transportation directly to a consumer of perishable products, to include proper packaging; temperature control during shipping, receiving, and storage; return of compromised and abused products; and other food safety related topics.
Food Safety Magazine
https://www.food-safety.com/articles/8233-guidance-on-food-safety-best-practices-for-food-delivery-businesses
Guidance on Food Safety Best Practices for Food Delivery Businesses
The U.S. Food and Drug Administration recently highlighted a voluntary guidance document on food safety best practices for direct-to-consumer and third-party food delivery services.
The guidance features several updates from the original draft, such as recommended practices for transportation directly to a consumer of perishable products, to include proper packaging; temperature control during shipping, receiving, and storage; return of compromised and abused products; and other food safety related topics.