While there is no reason stated for how the metal was determined to be in the product, it is interesting to see that there is close to two weeks of production involved in the recall.
https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/h-e-b-issues-voluntary-recall-3-ounce-cups-creamy-creations-ice-cream-select-flavors
H-E-B Issues Voluntary Recall for 3-Ounce Cups of Creamy Creations Ice Cream in Select Flavors
Summary
Company Announcement Date: April 27, 2024
FDA Publish Date: April 29, 2024
Product Type: Food & Beverages
Reason for Announcement: Potential presence of metal fragments
Company Name: H-E-B
Brand Name: H-E-B
Product Description: Creamy Creations ice cream
Company Announcement
The ice cream is being voluntarily recalled for potential metal
Committed to the safety and quality of its products, H-E-B is voluntarily issuing a recall for 12-count packages of 3-ounce cups of Creamy Creations ice cream in select flavors for potential metal. The affected products were distributed to all H-E-B stores in Texas and Mexico and Central Market, Joe V’s Smart Shop, and Mi Tienda stores.
To date, there have been no injuries related to this recall. All product related to this recall has been removed from store shelves. H-E-B is working to have the products back on shelves as soon as possible. Customers who purchased the products should not consume the items and can return them to the store for a full refund.
Product Name UPC Code Date
3-ounce H-E-B Creamy Creations Chocolate Ice Cream – 12 pack 4122062948 9/6/2024
9/7/2024
9/8/2024
9/9/2024
9/10/2024
9/11/2024
9/13/2024
9/14/2024
3-ounce H-E-B Creamy Creations Ice Cream Lime/Orange Combo – 12 pack 4122081930 8/31/2024
9/1/2024
9/2/2024
9/3/2024
3-ounce H-E-B Creamy Creations Ice Cream Homemade/Chocolate Combo - 12 pack 4122081931 9/11/2024
9/12/2024
9/13/2024
9/14/2024
9/15/2024
9/16/2024
9/17/2024
9/18/2024
9/19/2024
9/20/2024
9/21/2024
The UPC and code dates can be found on the back of product’s outer bag, not the individual cups.
Customers with any questions or concerns may contact H-E-B Customer Service at 1-855-432-4438 Monday through Friday from 8 a.m. to 5 p.m. Central Standard Time.
The ice cream is being voluntarily recalled for potential metal
Committed to the safety and quality of its products, H-E-B is voluntarily issuing a recall for 12-count packages of 3-ounce cups of Creamy Creations ice cream in select flavors for potential metal. The affected products were distributed to all H-E-B stores in Texas and Mexico and Central Market, Joe V’s Smart Shop, and Mi Tienda stores.
To date, there have been no injuries related to this recall. All product related to this recall has been removed from store shelves. H-E-B is working to have the products back on shelves as soon as possible. Customers who purchased the products should not consume the items and can return them to the store for a full refund.
Product Name UPC Code Date
3-ounce H-E-B Creamy Creations Chocolate Ice Cream – 12 pack 4122062948 9/6/2024
9/7/2024
9/8/2024
9/9/2024
9/10/2024
9/11/2024
9/13/2024
9/14/2024
3-ounce H-E-B Creamy Creations Ice Cream Lime/Orange Combo – 12 pack 4122081930 8/31/2024
9/1/2024
9/2/2024
9/3/2024
3-ounce H-E-B Creamy Creations Ice Cream Homemade/Chocolate Combo - 12 pack 4122081931 9/11/2024
9/12/2024
9/13/2024
9/14/2024
9/15/2024
9/16/2024
9/17/2024
9/18/2024
9/19/2024
9/20/2024
9/21/2024
The UPC and code dates can be found on the back of product’s outer bag, not the individual cups.
Customers with any questions or concerns may contact H-E-B Customer Service at 1-855-432-4438 Monday through Friday from 8 a.m. to 5 p.m. Central Standard Time.
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